FAQ

We offer one come and try class subject to room in the class. 

To claim 50% off your first class for a Lil Grom or Grom aged 1-4yrs - complete the form on our Website.

Tobook your free come and try class for a child over 4 years of age - register through our Customer Portal.

All bookings are done through our SUMMERSALT Customer Portal.

You can find the most appropriate program for your child by using our Class Finder. If you don’t know which program to chose, check out our Programs. Once you’ve found your desired program, just select the ‘timetable’ button to find your preferred day and time. Once you have selected your class, press the ‘select students’ button, you will be prompted to create an account and follow through from there. Happy booking and we cannot wait to see you in the gym very flipping soon!

Are you looking at our Customer Portal and wondering why you can't enroll your child (1-4yrs) into a class or see classes for that age? 

Our Lil Groms, Groms & Homeschool classes use 'punch passes'. You are most welcome to come at the same time and day every week, but the casual nature of our punch passes ensures you don't pay when you don't attend! If you would like to see what times and days we run classes for your kidlets age group. check out our Term Timetable.

Please see how to purchase and use your punch pass by clicking here.

What happens if I forget to use a punch pass to allocate a class for the week? 

No flipping worries! You will also be able to use a punch pass at our kiosk system by entering your mobile into our IPAD upon arrival at SUMMERSALT. 

Drink bottle, containing water (!) - gymnastics is thirsty work. Any sporting attire - leggings, t-shirts or singlets, leotards. Gymnastics is done in bare feet. Please do not wear belts, zips, skirts/dresses, or any jewellery (earrings are ok)

We are only responsible for you during your class time. You can wait in our viewing area before and after class. Our Movement Educators or Supervisors must make sure that you leave our facility with a parent, guardian or friend - you aren't allowed out by yourself.

Please ask your parent or guardian to park in the carparks in front of the caravan/boat storage, next to our building. That's the safest way to get to class. If there is no parks left there, make sure wherever they park they can safely get you to SUMMERSALT (make sure you hold their hand!) and use our safe zebra crossing.

We understand that sometimes things come up. We offer unlimited make up classes if you miss your allocated class. You must give notice of absence via the Customer Portal or App at least one hour prior to your missed class in order to obtain a make up class token. We do not accept notifications verbally, we only accept absences via email or the Customer Portal. You will receive the make up token after your missed class has occurred. Your make up token expires 70 days from date of issue. Make up classes can be booked via the Customer Portal or App on a self serve basis, if you wish to attend another program for the same duration as your missed class, please check in with Mission Control friendly staff! Make up classes can be booked up to 7 days in advance from your desired class. Make up tokens are only available for current family members with active enrollments and can not be exchanged for credits or refunds. Make up tokens cannot be used for or to pay for the same class that the make up token was issued for.

SUMMERSALT bills fortnightly on a Friday for the upcoming fortnight.

Please refer to the Billing Schedule for payment dates. If you want further information our Member Participation Agreement has further information pg. 3-5.

Yes, the best sort of family is a SUMMERSALT family! We offer 5% off weekly class fees for your 2nd, 3rd, 4th, 5th etc. children if you pay by recurring billing! (excluding Lil Groms and Groms programs)

All our Movement Educators are required to be registered and qualified under the Recreation Gymnastics Australia and Gymnastics Australia Coach Education Framework. In addition to this, they also all have Working With Children's Checks and and Supervisors hold current first aid certificates.

Absolutely! We have our viewing area for this. We also have a Milk Bar if they would like a coffee while they wait.

They can, but only of you. We are a Child Safe and Child friendly sport and need to be mindful of the other children in your class. If they just can't get the angle from the viewing area, they are welcome to take one after the class is finished.

Your annual membership fee covers insurance and registration with Recreational Gymnastics Australia and is valid from when you commence SUMMERSALT classes until the 31st of December each year. There are no refunds for Recreational Gymnastics Australia membership. If a gymnast transfers from another gymnastics club and has already paid either a Gymnastics Australia or Recreational Gymnastics Australia Insurance and Registration for the year, they are not required to pay it to SUMMERSALT for that same calendar year. 

If a participant is transferring out of SUMMERSALT Gymnastics to a Gymnastics Australia affiliated club, they may be required to pay the registration and insurance depending on the clubs policies and procedures. 

Class credits are carried over to future term invoices. Any credits remain on customer accounts for 12 months and can be used towards any service that SUMMERSALT offers. Class credits can not be exchanged or refunded if a membership is paused or cancelled.  

SUMMERSALT classes have limited openings and are reserved for as long as you are enrolled. There are no refunds for any classes missed, we do however, offer make-up classes.

If you have opted in for recurring payments, your authorization will remain in effect until you notify us that you wish to revoke this authorization. We require 14 days notice from you to cancel your membership. We require written notice to cancel your membership. Please email us at missioncontrol@summersaltgym.com.au - we will be sad to see you go!

Refunds due to canceled enrollments are not offered. Remember that you only commit to a fortnight at a time, as billing is for two weeks in advance. We will not issue refunds for payment already received, but you are welcome to attend through this notice period. Upon cancellation your card details will be removed from our system and any unused make up tokens will be forfeited.

We do not run classes over school holidays and on public holidays and fees will be altered with these dates excluded. We do run holiday programs if you miss us during school holidays!